24cuci Responsible Gaming – Play Safe, Play Smart

Recognize the Early Signs of Problem Gambling

One of the most important aspects of responsible gaming is the ability to recognise early warning signs — in yourself and in those you care about. Problem gambling rarely happens overnight; it typically starts gradually and escalates over time if left unaddressed.

Here are some signs that should be taken seriously:

• Feeling the need to bet with larger amounts each time to get the same level of excitement.
• Frequently attempting to recover losses by continuing to play — commonly known as "chasing losses".
• Lying to family or friends about how much time or money you have spent gambling.
• Using savings, loans, or daily living funds for gambling.
• Feeling restless, irritable, or stressed when unable to play.
• Neglecting work, family, or health responsibilities due to gambling.
• Gaming to escape from problems, stress, or uncomfortable feelings.

If you identify any of the signs above in yourself, that is not a sign of weakness — it is a sign that you are aware of your own situation. The next step is to take action, and 24cuci is here to help.

Protection for Underage Users

24cuci has a zero-tolerance policy toward underage users. Our platform is strictly for adults aged 18 and above, with no exceptions. We take this responsibility very seriously.

The protection measures we have in place include:

• Age verification is mandatory during new account registration.
• A KYC (Know Your Customer) process requiring valid identity documents.
• Ongoing monitoring of accounts showing signs of use by underage individuals.
• Immediate account closure if verification confirms the user is underage, with balance refunded after identity verification by a parent or guardian.

We encourage parents and guardians to use parental control software such as Net Nanny or Kaspersky Safe Kids to prevent children from accessing online gambling websites.

Safe and Responsible Gaming Tips

Responsible gaming is not just about limits and restrictions — it is also about building healthy gaming habits from the start. Here are some practical tips we recommend to all 24cuci members:

• Set a budget before playing — Decide how much you can afford to spend on entertainment before you open the app. Treat it like a movie ticket — fun money, not an investment.
• Play for fun, not for profit — Online gaming is entertainment. Do not rely on it as a source of income or a way to resolve financial problems.
• Take regular breaks — For every 45–60 minutes of play, take at least a 15-minute break. Step away from the screen, drink some water, and do something else.
• Do not play when you are emotionally unstable — Avoid playing when you feel sad, stressed, angry, or under the influence of alcohol. Decisions made in an emotionally unstable state rarely lead to good outcomes.
• Accept losses as part of the game — Winning and losing are part of the gaming experience. Never try to recover losses by betting bigger.
• Maintain a healthy life balance — Make sure gaming does not interfere with your time with family, work, health, or daily needs.

Professional Support & Assistance

If you or someone you know is facing issues related to gambling, please know that professional help is available and there is no shame in asking for it. Acknowledging a problem and seeking help is a sign of strength, not weakness.

The following organisations provide free and confidential support to individuals affected by problem gambling in Malaysia:

You can also reach the 24cuci support team via the in-platform live chat for guidance on self-exclusion steps or account limits. Our team is trained to assist members who need support with full empathy and without judgment.